Privacy Policy

Last updated: October 22, 2026

This Privacy Policy explains how LocalPlumber.us (“we”, “us”) handles information when you visit our website, call the number on our pages, or contact us. LocalPlumber.us is an online service that helps people find plumbing help by phone. We are not a plumbing contractor, and the plumbing work itself is performed by independent service providers.

Information We Collect

  • Information you give us: your phone number, ZIP code, a description of your plumbing problem, and any name, email address or message you submit through our Contact page.
  • Call information: when you call the number shown on our pages, a call-tracking and routing service may record details such as the date, time, length and number of the call, and may record the audio of the call.
  • Usage information: your IP address, browser and device type, the pages you view and how you arrived, collected through cookies and similar technologies, including Google Analytics and Google Search Console.

How We Use Information

  • To connect your call and help you reach a service provider.
  • To respond to messages and requests.
  • To measure how the site and our marketing perform, and to improve our content.
  • To keep the site secure and prevent abuse or fraud.
  • To meet legal obligations and resolve disputes.

How We Share Information

We may share call and request details with the plumbing service providers that handle your request, so they can respond to you. We also use vendors for hosting, analytics, call tracking and security, and they may process information on our behalf. We may disclose information if the law requires it, to protect our rights or users, or in connection with a business transfer.

Call Recording

Calls may be recorded for quality, training and dispute-resolution purposes. A notice is given where the law requires one. If you do not want a call recorded, tell the person who answers or end the call.

Cookies and Analytics

We use cookies and similar tools to understand how visitors use the site. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics using Google’s browser add-on. Blocking cookies may affect how some parts of the site work.

Your Choices and Rights

You can ask us what personal information we hold about you, ask us to correct or delete it, and ask us to stop contacting you. Depending on where you live, including California and other states with privacy laws, you may have additional rights. Contact us through the Contact page and we will respond as the law requires.

Retention and Security

We keep information only as long as needed for the purposes above or as the law requires. We use reasonable safeguards, but no website or phone system can be guaranteed completely secure.

Children

Our site is not directed to children under 13, and we do not knowingly collect their personal information.

Third-Party Links

Our pages may link to other websites. We are not responsible for their content or privacy practices.

Changes to This Policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact

Questions about this policy? Reach us through the Contact page.

Related: Privacy Policy · Terms of Use · Disclaimer · Contact Us